Pavel Livinskiy opened a new digital contact center of Rosseti in Ivanovo.

Pavel Livinskiy opened a new digital contact center of Rosseti in Ivanovo. 24.12.2019

In a festive atmosphere, Pavel Livinsiy, Head of the Rosseti Group, and Stanislav Voskresenskiy, Governor of the Ivanovo Oblast, opened a new facility. 

This is the second site of the company’s contact center in the Central Federal District. The first one was opened in Belgorod. Call-center operators will process incoming calls of consumers from 20 regions of the Rosseti presence with a population of more than 25 million people. Now 144 people work in the contact center in Ivanovo. The company plans to further increase the number of staff. 

“With the opening of the site in Ivanovo, our consumers will see significant improvements in feedback and the availability of services of electric grid companies in the regions, Pavel Livinskiy said. Such projects contribute to an increase in the living standards of our citizens and create new jobs in different regions of the country.”

The key effect of the launch of the contact center is a time reduction of response to consumer requests and, as a result, an increase in efficiency of eliminating power system disturbances in the electric grid complex.

During a visit to the call-center, smart outdoor lighting projects in Kineshma, implemented as part of an energy service contract with the Ivenergo branch, were presented to Pavel Livinskiy and Stanislav Voskresenskiy. 

In less than a month and a half, in the second-largest city in Ivanovo Oblast, all the lamps (more than 4,600) were updated both in the main streets, including the Volga embankment, and in the inner suburbs. 100 street lights were re-mounted.

The project will enable the city to save more than 2 million kilowatt/hours per year, which means that almost three times less money will be spent on the lighting of Kineshma than now.

As part of his visit to the Ivanovo region, Pavel Livinskiy familiarized himself with the work of the Ivanovo electric networks, on the basis of which the first ‘Digital RES’ will be created in the region in 2020. He also talked with the labor team of the enterprise and examined the network control center of the Ivenergo branch. 

At the end of the visit, Pavel Livinskiy visited Ivanovo State Energy University that is a support site of the company in training specialists. The Education and Research Center ‘Digital substation’, designed to research new equipment, was presented to the Head of Rosseti. The Rosseti Center, the managing organization of ‘Rosseti and the Volga region’ supported the reconstruction of laboratory facilities. 

A gift to the energy university from the Rosseti Group on the day of the professional holiday, the Day of the Power Engineer, was an unusual sculpture that symbolizes the labor of workers in the energy industry. The monument is a figure of a power engineer who turns on a street lamp, using a tablet ‘Digital Electrician’. The sculpture symbolizes the use of digital technologies in the power grid complex.

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